Tenant Support Zone

Steps to Hush Your Smoke Alarm

Sometimes smoke alarms can falsely sound when there is no fire present. Common causes include humidity, insects, cooking, steam and weak batteries.

Please find steps below to assist:

1. Assess risk to ensure no fire.
2. Identify sounding alarm. If alarms are interconnected, the trigger alarm will have a flashing red or blue LED light. 
3. Press the ‘hush’ button on sounding alarm. 
4. Alarm will reset in 5-10 mins.
5. If problem persists, ring our 24/7 Emergency Service on 1300 852 301.

Smoke Alarm Inspeciton Booking Process

We aim to make booking a smoke alarm inspection at your property as simple as possible and at a mutually suitable time. 

We offer the following methods to book jobs at your property:

1. SMS: We will SMS you a link to a booking page with multiple time options for you to choose from.
2. Email: We will email you with multiple time options for you to choose from.
3. Phone Call: We will call you to offer you available booking times.
4. Entry Notice: Depending on the location of your property and the requirements of your agency, we may issue an Entry Notice and collect keys from your agency.

When you receive messages from us, you may notice short links. Rest assured, it is safe to click on these links as they are securely generated for your convenience. Our Links are short and secure that may appear like the below:

Hi John, we are required to inspect the Smoke Alarms at your property, please follow this link for booking information https://tenants.sas/nyVmyiVY2b.